Sterling Estates Ltd

Website enquiry privacy notice

Last updated: 11 August 2026

Who is responsible for your information?

Sterling Estates Ltd is responsible for the personal information submitted through this website.

You can contact us using the website enquiry form, by calling 01795 479484, or by writing to:

Sterling Estates Ltd is registered with the Information Commissioner’s Office (ICO) under registration reference ZC119476.
View our ICO registration certificate.

What information we collect

We may collect your name, company, contact details, preferred contact method and the information contained in your message.

For property enquiries, we may also collect information such as the property address, postcode, title number, property type, tenure, occupancy, rental or price information, photographs and documents you choose to provide.

If you register for property alerts, we also collect the type of property, budget, preferred area and other requirements you choose to provide.

Please do not send identity documents, bank details or other information that is not necessary for us to deal with your enquiry unless we specifically request it.

How and why we use your information

We use your information to:

• respond to your enquiry;
• assess a property or other opportunity you have contacted us about;
• communicate with you about that enquiry;
• match your stated requirements with suitable properties and send property alerts where you have asked us to do so;
• take steps at your request before entering into a possible transaction; and
• manage genuine business enquiries and protect our website and business from misuse.

Where we take steps at your request before entering into a possible transaction, our lawful basis is that the processing is necessary in order to take those steps.

Where you register for property alerts, we rely on your consent. You can withdraw that consent at any time by using the website enquiry form or calling 01795 479484.

For general enquiries, property assessments, business administration and preventing misuse, we may rely on our legitimate interests in operating Sterling Estates, considering genuine property opportunities, communicating with people who contact us and protecting our business.

Who receives your information

Access to your information is limited to authorised Sterling Estates personnel and trusted service providers that help us operate, host, maintain or securely store information relating to the website and our enquiries.

Where necessary, we may also share relevant information with professional advisers, contractors or other parties involved in assessing or progressing a proposed transaction, or where we are required to do so by law.

We do not sell your enquiry information and we do not use information submitted through the enquiry form for unrelated marketing.

International processing

Some technology or service providers used to operate our website or communications may process information outside the UK. Where this happens, we require appropriate protections for personal information in accordance with UK data protection law.

How long we keep your information

We keep enquiry information for as long as it is reasonably required to assess, respond to or discuss your enquiry.

We periodically review information we hold and delete it when it is no longer needed, unless we need to retain it for an ongoing or proposed transaction, to deal with a dispute, to establish or defend legal claims, or to comply with a legal, accounting or regulatory requirement.

Your rights

Depending on the circumstances, you may have the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict how your information is used; or
• object to our use of your information.

You can make a request using the website enquiry form or by calling 01795 479484.

If you are unhappy with how we use your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.